Shipping policy

Free Shipping on all orders inside U.S Mainland


When your order at www.essenzefruits.com you qualify for free ground shipping via DHL. Delivery generally takes 1-6 business days. Please note that bulk items are excluded from shipping discounts.

Shipping & Handling Policy


We endeavor to ship all domestic orders within 1-2 business days of receipt.

And all international orders within 2-3 business days of receipt, for International Shipping, charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.

USA Orders


We ship to all domestic residential addresses via DHL, as well as PO/APO/DPO/FPO addresses via USPS, a method in which DHL partners with USPS for the last mile of transit. Estimated delivery times range from 3 to 14 business days, depending on destination. Longer transit times are possible to U.S. territories and APO/DPO/FPO addresses.b

Recycled Packaging


In keeping with our mission toward sustainability and to help clean up the planet, we reuse boxes and packing materials that come into our warehouse and use new boxes and mailing envelopes made of up to 100% recycled material. We use recyclable plastic materials to help protect your order during shipping.

Bulk Orders 

Becoming a wholesaler or exclusive distributor in your area? If you are an importer, distributor, or retailer, and you are interested in selling Essenzefruits® products, contact us at contact@essenzefruits.com. Our team of multilingual executives can support our customers around the globe.

INTERNATIONAL SHIPPING

Where does Essenzefruits ship from?
All orders placed with www.essenzefruits.com will process and ship from the United States. Essenzefruits warehouse is located in Chicago, Michigan.

Shipping Cost & Transit Times
The shipping cost and transit time of your order will depend on the total weight of your order and is based on the method of shipping you select at the time of checkout. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator in the basket.

Processing Time
If you have never placed an order with Essenzefruits before, your first order may be slightly delayed until we can verify your information. We do this to protect you against fraud and verify that the card being used to place the order is from the actual card holder. Please know that once you have gone through our initial screening process, subsequent orders are usually much faster to process. Note: Processing times are also dependent on the products availability when the order is placed. If all items are in-stock at the time the order is completed, orders typically ship in 1-2 business days (business days are Monday through Friday from 8:00 AM to 5:00 PM EST). If items are ordered that are out of stock and listing a shipping time frame, such as Ships in seven business days, the order will process for shipment once ALL items in the order are available, which would be seven business days from when the order is completed. The processing time does not count towards the transit times. The transit time begins once the order has shipped from our facility.

Payment Methods
Pay By Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

Other Methods of Payment
We also accept payment by Paypal, Amazon Pay, ApplePay, Google Pay and others. 

As Essenzefruits is a United States based company, we bill all our customers in U.S. Dollars and allow the customer's card issuing company to process the conversion. The pricing that we offer in local currency is a close approximate (based on exchange rates at the time of purchase). The card issuing company will then process the transaction from your account utilizing the exchange rate that they are currently offering. That amount may slightly differ from the rate of exchange that we are showing on our site. Your card issuing company may also charge you a conversion fee. Essenzefruits is not responsible for these fees.

Customs & Country Regulations
Shipping vitamins, supplements and processed foods Internationally may be regulated at the destination country. Due to the some import regulations, some products may not be available for purchase. Please know that we do try to adhere to each countries individual import policies, however, Essenzefruits cannot guarantee our import restrictions are completely up to date at all times. While we do our best to make sure, it is up to you to double check your country's import policies before ordering. NOTE: Please note that the some countries prohibits the importation of more than a 90 days’ supply of some dietary supplements in a single order. Each country has different laws and regulations about buying products from other countries. As a customer, you are responsible for making sure that buying our category of food from the United States is allowed. Orders that are seized by your local customs can not be refunded.

Import Taxes/Customs Duties
Regardless of which carrier is selected, you are always responsible to pay the VAT taxes if it is charged by your local carrier or customs office. Our pricing does not include duties and taxes at the time of shipment and these have NOT been pre-paid. Some customers report that shipping lower weights (below 3 pounds) and lower values under (50 USD) usually facilitates the best chance of having the smoothest process with regards to customs. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

  1. You may have to pay import taxes and/or customs duties.
  2. You may also be required to pay a brokerage (handling) fee for the shipment.

Customs Information

  1. Essenzefruits will not be liable for packages refused or held by customs for delivery.
  2. Please check with your customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
  3. For further information about customs, import duties, etc., please visit the official Custom local website. 

Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only minus a 30% restocking fee.

Package Loss
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must contact our customer support department at contact@essenzefruits.com and report it as lost to us within 45 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn't been reported within 45 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Returning Items
If your parcel is being returned to sender due to any reason such as : Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost and minus a 30% restocking fee be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only minus a 30% restocking fee; shipping costs will not be reimbursed.

Disclaimer
Essenzefruits cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Essenzefruits is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from Essenzefruits, you agree to our policies above. Essenzefruits reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.